Shipping policy

Shipping Policy

Last Updated: May 16, 2026

At Maison Vesper, we are committed to delivering your skincare and beauty products as quickly and smoothly as possible. Please review our shipping policy below before placing an order.

Processing Time

All orders are processed within approximately 1–5 business days after payment has been confirmed.

Please note:

Orders are not processed on weekends or public holidays.
Processing times may take slightly longer during busy periods, holidays, or promotional sales.

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Worldwide Shipping

Maison Vesper proudly offers worldwide shipping.

As we operate through a global fulfillment and dropshipping model, some products may be shipped directly from our international suppliers, including fulfillment centers located in China.

Estimated Delivery Times

Europe:
Approximately 7-14 business days

United States, Canada, Australia & International Orders:
Approximately 9-17 business days

Please understand that delivery times are estimates and may vary depending on:

Customs clearance
Local postal services
Weather disruptions
High shipping demand periods
International carrier delays

Maison Vesper is not responsible for shipping delays caused by circumstances outside our control.

Tracking Orders

Tracking information will be sent to your email after your order has shipped.

Please allow 3–7 business days for tracking updates to appear, as shipping carriers may take time to scan and update package information.

If you experience issues with tracking, contact us at:

support@maisonvesper.store

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, VAT, or taxes depending on your country’s regulations.

These charges are the responsibility of the customer. Maison Vesper is not responsible for customs-related fees or delays.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout.

Maison Vesper is not responsible for:

Delays caused by incorrect addresses
Orders shipped to incorrectly entered addresses
Lost packages due to customer address errors

If you notice a mistake in your shipping information, contact us immediately at support@maisonvesper.store. We cannot guarantee address changes once an order has been processed.