Terms of service
Terms of Service
Last Updated: May 16, 2026
Welcome to Maison Vesper. These Terms of Service (“Terms”) govern your use of maisonvesper.store and any purchases made through our website.
By accessing our website or purchasing from Maison Vesper, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
1. General Information
Maison Vesper is an online skincare and beauty store based in Norway. We offer skincare, beauty, and wellness-related products to customers worldwide.
For questions or support, please contact us at:
Email: support@maisonvesper.store
Website: maisonvesper.store
2. Eligibility
There are no age restrictions for shopping at Maison Vesper. By using our website and placing an order, you confirm that you are legally allowed to enter into a purchase agreement in your country or have permission from a parent or guardian if required.
3. Products & Product Information
We strive to ensure all product descriptions, images, and pricing are accurate. However, Maison Vesper does not guarantee that all product information is always error-free, complete, or current.
Please note:
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Product packaging may vary from images shown on the website.
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Results from skincare and beauty products may differ between individuals.
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We do not guarantee specific cosmetic or skincare outcomes.
Customers are responsible for reviewing ingredients and ensuring products are suitable for their personal use.
Medical Disclaimer
The products sold by Maison Vesper are not intended to diagnose, treat, cure, or prevent any medical condition. Information on this website is for general informational purposes only and should not replace professional medical advice.
If irritation or allergic reactions occur, discontinue use immediately and consult a healthcare professional.
4. Pricing & Payments
All prices displayed on our website are subject to change without notice.
Payments are securely processed through Shopify and its payment partners. By placing an order, you authorize Maison Vesper to charge the selected payment method for the total purchase amount, including shipping fees and applicable taxes.
We reserve the right to cancel or refuse any order at our discretion, including suspected fraudulent transactions.
5. Order Acceptance
After placing an order, you will receive an order confirmation email. This does not guarantee acceptance of your order.
Maison Vesper reserves the right to:
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Refuse or cancel orders;
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Limit quantities purchased;
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Correct pricing or listing errors;
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Cancel orders suspected of fraud or abuse.
If your order is canceled after payment has been processed, a refund will be issued.
6. Shipping & Delivery
Maison Vesper offers worldwide shipping.
As we operate through a dropshipping and global fulfillment model, products may be shipped from suppliers and warehouses located in China or other international fulfillment centers.
Estimated delivery times are provided for reference only and may vary due to:
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Customs processing
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Carrier delays
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Weather disruptions
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High-demand periods
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International shipping issues
Maison Vesper is not responsible for delays outside our control once an order has been shipped.
Customers are responsible for entering accurate shipping details. We are not responsible for packages lost due to incorrect address information provided at checkout.
7. Refunds & Returns
Maison Vesper offers a 30-day refund policy from the date of delivery.
To be eligible for a refund:
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The request must be made within 30 days of delivery;
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The item must be unused and in its original condition whenever applicable;
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Proof of purchase may be required.
Due to hygiene and safety reasons, certain opened or used skincare and beauty items may not qualify for refunds.
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
To request a return or refund, contact:
Refunds are issued to the original payment method and may take several business days to appear depending on your bank or payment provider.
8. Damaged, Incorrect, or Missing Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
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Your order number
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Photos of the item
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A description of the issue
Maison Vesper will review each claim and may provide a replacement, refund, or alternative resolution where appropriate.
9. Intellectual Property
All content on Maison Vesper, including text, branding, graphics, logos, product descriptions, and website design, is the property of Maison Vesper and may not be copied, reproduced, or used without written permission.
10. Prohibited Use
You agree not to:
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Use the website for illegal activities;
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Submit fraudulent orders;
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Attempt to hack, disrupt, or interfere with website functionality;
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Use automated tools to scrape website content;
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Misrepresent your identity or payment information.
Maison Vesper reserves the right to terminate access to users who violate these Terms.
11. Limitation of Liability
To the fullest extent permitted by law, Maison Vesper shall not be liable for:
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Indirect or consequential damages;
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Delays caused by shipping carriers or customs;
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Allergic reactions, sensitivities, or misuse of products;
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Temporary website interruptions or technical issues.
Our total liability for any claim shall not exceed the amount paid for the purchased product.
Nothing in these Terms limits rights granted under applicable consumer protection laws in Norway or your country of residence.
12. Privacy
Your use of Maison Vesper is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Changes to These Terms
Maison Vesper reserves the right to update or modify these Terms at any time.
Changes become effective immediately upon publication on this page. Continued use of the website constitutes acceptance of any revised Terms.
14. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of Norway.
Any disputes relating to these Terms or purchases made through Maison Vesper shall be handled under Norwegian law, subject to applicable consumer protection regulations.
15. Contact Information
If you have any questions about these Terms, please contact us:
Maison Vesper
Email: support@maisonvesper.store
Website: maisonvesper.store